Support, Repairs and Product Warranty

The Supplier warrants that it will, at its own discretion, replace, repair or refund products supplied by the Supplier in which, under proper installation (documented in a duly filled-in Service Sheet) and under proper operation and untouched by force majeure and in absence of any unauthorized alterations of the product or of any of the product components affecting its performance, defects appear, subject to the claim being made in writing to the Supplier within 12 months after dispatch or such other period as may be agreed on in the sales or service contracts, provided that the goods or parts are returned to the Supplier or a named service center appointed by the Supplier within that period suitably packaged and carriage paid and, where relevant in accordance with any particular instructions which the Supplier may have notified to the Reseller at the time of supply or at the time of notification of the defect.

Returned goods or parts thereof must be accompanied by an advice note stating the serial number of the device and the nature of any claimed defect, together with such further information as the User/Customer may stipulate. In cases where the goods or parts thereof are replaced, the returned goods or parts thereof shall become property of the Supplier. This warranty shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods except any implied by law which by law cannot be excluded.

Unless otherwise individually agreed on in writing per transaction the Supplier shall be under no liability whatsoever to neither the Reseller nor the end-customer for any indirect loss and/or expense (including loss of profit) suffered by the Reseller or the end-customer resulting from a defect. In any case, remedies of the Reseller or the end-customer shall be limited to damages. Under no circumstances shall the liability of the Supplier exceed the price of the goods. The Supplier shall not be liable for any loss or damage whatever due to the failure by the Supplier to deliver the goods (or any part of them) promptly or at all.