Cloud Solutions for the Energy Sector

Managed Services

Quick setup and flexible configuration: Our KISTERScloud solutions are ready when you are. We set up your client and you’re good to go, as soon as you define your system components and the scope of service. Our experts are always on hand to take care of updates, upgrades, and patches.

Managed Instance

Your customised KISTERS solution is exclusively for you and always available in our cloud. Our experts handle the installation, carry out updates and any required maintenance work, while keeping you in the loop. Migrating your existing on-premises solution to KISTERScloud will make costly installations and IT personnel obsolete. Instead, you will benefit from the very best in IT and data security at budgetable costs. Get in touch for a consultation today!

More efficient Smart Meter Gateway administration: BPO is a safe and worthwhile alternative to operating your own gateway if you are a basic or competitive meter point operator. We handle the commissioning of new gateways for you, i.e. we set up your communication infrastructure, facilitate standard operation and, if desired, develop follow-up processes like checking the meter data for completeness and plausibility, creating meaningful substitute values in the event of gaps or implausible outliers, and forwarding verified values to other market participants.

Your Benefit

Having our experts carry out the extensive processes mandated by law for smart meter gateway administration not only saves you time, but also the costs for maintaining the security-certified infrastructures, hardware and software.

Peace of Mind

Our software for GWA runs in the KISTERScloud at our own data centre in Aachen. All aspects of KISTERScloud services – from the technical infrastructure to operating processes and personnel – are ISO 27001-certified for information security management systems. Our data centre furthermore has TÜV TSI certification, and the software solution for GWA is certified in accordance with BSI TR-03109-6, making it officially approved for use in meter point operations.

We provide secure operation of the solutions both in our data centre and in public clouds (AWS, Azure) and protect your data to the highest degree. We implement a comprehensive security concept for secure data storage and access. We prove that with a range of certifications:

• ISO 27001 for information security management systems for
  • the entire “KISTERScloud Services” business unit (all aspects of KISTERScloud Services, from technical infrastructure to operating processes and personnel)
  • the support for the Energy, HydroMet, EHS and IT Viewer business units
• SOC 2 Type 2 and BSI C5 Type 2 for the entire ‘KISTERScloud Services’ business unit
• BSI TR-03109-6 for the KISTERScloud solution for Smart Meter Gateway administration, permitting official use of our system for meter point operators.
• TÜV TSI certification for the KISTERS Data Center in Aachen

We have put in place organisational and technical measures and continuously review our infrastructure, processes and products from an information security perspective to achieve the highest standards of security. Our employees receive periodic training in information security, verifiable with relevant certificates.

Additionally, and just in case of emergency, we collaborate with large cloud providers, ensuring 100% availability and accessibility. Restoring a client solution after a complete blackout will therefore simply require the transfer from a redundant system. We also increasingly work with Infrastructure As Code (IAC), allowing us to build a new, perfect copy of our IT systems with just a few clicks. Trust our expertise.

All our solutions for the energy sector are cloud-enabled – and we handle the migration of your on-premises solution to the cloud.

The quickest way is to use one of our managed services: We set up a client for you and you’re ready to go.

These services include:

• Smart metering systems / intelligent metering (BSI-compliant), esp. gateway administration: software plus setup and operation of an ISMS.
• Redispatch 2.0
• MaCo address book service
• MaCo 2022 incl. encrypted 1:1 market communication (KiSecureMail)
• Switching processes for metering point operators (MPO’s)
• Traditional remote meter reading (analogue and IP-based)
• Intraday trading, portfolio management
• Monitoring of schedule registrations
• Forecast services for electricity, gas, district heating, water (intraday, short-term, medium-term, long-term)
• Data services: e.g. exchange prices, tertiary control power, secondary balancing power
• Energy data management software BelVis (including EDM, PFM, WEB, archive systems)
• Load profile identification